Building Security, One Lock at a Time
At Glavin Security Specialists, we take pride in our long history of providing exceptional service to our clients. Established in 1953 by Marty Glavin, our company has evolved over the years to become one of the leading locksmith and security companies in Chicago. Our founder, Marty Glavin, started his journey in the locksmithing industry and later went on to buy a locksmith company in 1953, located at 529 North Clark Street. The company was called the Key Shop, and it was a small setup back then. Fast forward to 1978, Pat and Tom Glavin took over the company, which was then known as MJ Glavin Locksmith, and relocated it to 617 N State.
Today, we are proud to operate from our current location at 1010 West Jackson Blvd, Chicago. Over the years, we have built a remarkable team of experts who have dedicated themselves to providing top-notch services to our clients. Our mission is to provide unparalleled security solutions to large institutions, including office buildings, medical centers, universities, retail businesses, hotels, and other facilities.
Our Services
Our company offers a wide range of services that cater to the unique needs of our clients. We specialize in providing Electronic Access Control Systems, Security Camera Systems, Key Systems, and Door Systems. Our experienced professionals understand the importance of security and work tirelessly to provide solutions that are tailored to each client's specific requirements.
In addition to our core services, we also offer Locksmith Training for maintenance and engineers. We believe in empowering our clients with the knowledge and skills they need to manage their security systems effectively. Our team of certified professionals is committed to providing exceptional service, and we take pride in our ability to build trust with our clients.
Our Team
At Glavin Security Specialists, we are proud of our team of experts who have dedicated themselves to providing outstanding service to our clients. Our team comprises experienced locksmiths, technicians, and project managers who have spent years honing their skills and expertise. From our certified master locksmiths to our talented engineering professionals, every member of our team is dedicated to providing unparalleled service to our clients.
Our Certifications and Memberships
Our company holds various certifications and memberships that testify to our commitment to excellence. We are proud members of the International Union of Operating Engineers - Local 399 and the Associated Locksmiths of America. Our team of locksmiths hold certifications from the Associated Locksmiths of America, including the Certified Master Locksmith (CML) and Certified Registered Locksmith (CRL).
Our Awards
Over the years, we have received numerous awards and recognitions for our outstanding service and commitment to excellence. Our company has received awards from the BOMA/Chicago, Illinois Security Chiefs Association, Chief Engineers Association, and the Greater Chicagoland Locksmith Association.
Customer Service
The customer service at Glavin Locksmiths has received mixed reviews. Some customers have reported positive experiences, citing polite and friendly staff who were helpful in finding the keys they needed. On the other hand, others have expressed frustration with unresponsive customer service, long wait times, and unprofessional communication.
Prices
Glavin Locksmiths has been criticized for its high prices. One customer reported being quoted $1,000 to re-key locks, despite the fact that they already had the necessary hardware. Another customer was told that they would have to pay emergency rates due to a late-day call-out, even though they had initially been told that no one was available to help.
Wait Times and Communication
Some customers have reported waiting weeks for service or quotes, only to have to follow up multiple times before receiving a response. Several customers have also reported being told that they need to make appointments or be authorized to receive service, which has caused frustration and inconvenience.
Positive Reviews
Despite the negative reviews, several customers have reported having positive experiences with Glavin Locksmiths. Customers have praised the friendly staff, prompt service, and ability to find unique or specialty keys.
Negative Reviews
On the other hand, customers have criticized the company for its unresponsive customer service, long wait times, and high prices. Several customers have also reported being treated poorly or being given misleading information.
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