Service Honoring The Golden Rule
Who We Are
BB Locksmith has proudly served the Naples and Bonita Springs communities for over 35 years. Owned and operated by a dedicated team of experienced professionals, we are committed to providing honest, reliable, and efficient locksmith services to residential, commercial, and automotive clients.
Our Mission
Our mission is to provide tailored security solutions and peace of mind to our clients through:
- Prompt response: We are available 24/7 for emergencies and offer a rapid response time.
- Expert service: Our highly trained and certified technicians can tackle any lock-related issue.
- Customer-focused approach: We prioritize excellent customer service and treat each client with respect and professionalism.
The Services We Offer
We offer a comprehensive range of services to meet all your security needs, including:
Residential
- Lockouts and entry assistance
- Lock repair and replacement
- Deadbolt installation and repair
- Key duplication and extraction
- Home security assessments
Commercial
- Access control systems
- Security audits and consultations
- Emergency lockout services
- Keypad installation and programming
- Security hardware repair and installation
Automotive
- Car key programming and replacement
- Keyless entry programming
- Ignition switch repair and replacement
- Vehicle lockout assistance
Beyond the Services
At BB Locksmith, we believe in building lasting relationships with our clients. Our team is dedicated to:
- Community involvement: We actively support local charities and initiatives.
- Transparency: We are open and honest in our pricing and communication.
- Quality assurance: We stand behind our work and offer a satisfaction guarantee.
Contact Us Today!
For prompt and professional locksmith services in Naples or Bonita Springs, contact BB Locksmith today. We are committed to providing you with the security and peace of mind you deserve.
Overall Experience
The reviews provide a mixed assessment of the locksmith service, with some customers expressing satisfaction with the professionalism and efficiency of the technicians, while others report negative experiences with pricing, communication, and follow-up.
Pricing Concerns
Several reviewers express dissatisfaction with the pricing of the service, citing instances of unexpected charges, hourly fees, and high costs for simple tasks. Some reviewers feel that they were overcharged or misled about the costs involved.
Communication Issues
Some customers report poor communication from the locksmiths, including failure to follow up on promised work, lack of transparency about pricing, and unreturned phone calls.
Positive Experiences
On the other hand, many reviewers praise the professionalism, courtesy, and efficiency of the technicians, citing fast and reliable service, honest pricing, and a wide range of available key blanks and safes.
Technician Performance
Individual technicians, such as Mike, Ryan, and Jeff, receive high praise for their expertise, pleasant demeanor, and efficient work.
Office Organization
One reviewer notes that the office can be disorganized, leading to delays in response times and follow-up.
