WE ARE LOCAL AND WE ARE REAL. A proud member of: AR12230
A Trusted Local Locksmith Serving Bristol and the Farmington Valley Since 1975
Hartley Lock & Key, LLC has been securing homes, businesses, and properties throughout the greater Bristol, CT area for over 45 years. With a commitment to quality and personalized service, we provide comprehensive locksmith solutions to meet your unique needs.
Who We Are
Owned and operated by David A. Hartley, a Certified Master Locksmith (CML) since 1975, Hartley Lock & Key, LLC is a family-run business built on integrity and expertise. We take pride in our personalized approach, ensuring you receive attentive care and tailored solutions every time.
Our Services
We offer a comprehensive range of locksmith services, including:
Residential Services
- Emergency entry and lockout assistance
- Lock repair, installation, and replacement
- Key duplication and replacement
- Security assessments and consultations
- Smart lock installation and programming
Commercial Services
- Key management and access control systems
- Emergency access solutions for businesses
- Security audits and risk assessments
- Master key systems and access control
- Safe and vault services
Residential & Commercial
- Rekeying existing locks to enhance security
- Installation of high-security Medeco locks with patent-protected keys
- Repair and maintenance of all types of locks and security hardware
Our Commitment
We understand the importance of security and the need for peace of mind. Our experienced professionals prioritize integrity, responsiveness, and transparency. We are committed to:
- Providing upfront pricing and clear communication
- Arriving promptly and efficiently
- Treating your property with respect and care
- Delivering solutions that meet your specific needs
Why Choose Hartley Lock & Key, LLC?
- Local business with a proven track record
- Certified and experienced locksmiths
- Wide range of services at competitive prices
- Personalized and responsive customer service
- Commitment to security and peace of mind
Outstanding Service and Professionalism
Many customers have had excellent experiences with Hartley Lock and Key, praising the company's prompt and efficient service. They highlight the professionalism and politeness of the technicians, including Dave Hartley, who goes above and beyond to ensure customer satisfaction. Examples of exceptional service include same-day visits, quick completion of jobs, and helpful advice on how to maintain locks and other home-improvement tips.
Rude Customer Service
However, some customers have had negative experiences with the company's customer service. A few reviewers mentioned encountering rude or unprofessional staff, including hang-ups on the phone and poor communication. These customers emphasized the importance of good customer service and recommended avoiding the company due to their negative experiences.
Key Takeaways
Overall, Hartley Lock and Key has received mostly positive reviews, with customers praising the company's professionalism, efficiency, and excellent service. However, a few customers have been disappointed by the company's customer service.
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