Total Lock and Security is a St. Louis, Missouri-based company that has been providing top-notch commercial door and locksmithing services to the community since 1999. Our mission is to maintain the highest level of integrity while providing sensible solutions tailored to each of our customer's unique needs. With over one hundred and twenty-five years of combined industry experience in our management team and continuing education on the latest innovations, our knowledgeable staff is committed to being your preeminent source for commercial doors, frames, and hardware.
Our Services
At Total Lock and Security, we offer a wide range of services to cater to the diverse needs of our customers. Our expert team is dedicated to providing exceptional service and ensuring that our customers receive the highest level of satisfaction. Here are some of the services we offer:
- Automatic Doors: We offer sales, installation, maintenance, and repair services for automatic doors, including automatic sliding doors, automatic swing doors, and revolving doors.
- Commercial Doors: We provide sales, installation, and service for commercial doors, including steel doors, wood doors, and glass doors.
- Locksmithing: Our strategically trained locksmiths offer a range of locksmithing services, including master key systems, on-site key cutting, repining of cylinders or cores, and many other ways to secure your facility.
- Counter Services: Our walk-in counter offers sales, locksmith services, and door-frame fabrication for our customers.
- Fire Door Inspections: Our certified technicians provide fire door inspections to ensure that your facility meets the necessary fire safety codes.
Our Expertise
Total Lock and Security is known for its expertise in the commercial door and locksmithing industry. Our team has over one hundred and twenty-five years of combined experience, which enables us to provide exceptional service and quality products to our customers. We are proud to be a certified Women Business Enterprise (WBE) and accredited by The American Association of Automatic Door Manufacturers (AAADM) for the installation and service of automatic doors. Additionally, we are certified by The National Fire Protection Agency (NFPA80) for fire door inspections.
Our Commitment
At Total Lock and Security, we are committed to providing the highest level of service and quality products to our customers. We believe that our expertise and dedication to customer satisfaction set us apart from other companies in the industry. We strive to build long-term relationships with our customers and provide them with the best solutions for their door and locksmithing needs.
Pros and Cons
Several reviewers have shared their experiences with Total Lock and Security (TLS), a company that offers lock-related services. The following summary highlights both the positive and negative aspects of TLS's work.
Professionalism and Courteousness
TLS was praised by George B. for their professionalism and courteousness during a re-keying job. The technician was able to complete the task efficiently, despite the busy location and high member usage.
Poor Customer Service and Quality of Work
However, several reviewers have expressed disappointment with TLS's customer service and quality of work. Douglas Link reported that the company failed to deliver on their promises, including the upgrade of an electronic lock and the proper disposal of an old lock. The upgrade was not functional, and the old lock was disposed of without authorization. Link also felt that the company was not empathetic towards their concerns.
Fonsworth B. also had a poor experience with TLS, stating that the company refused to honor their quoted price for a door repair job. The reviewer intends to report the issue to the Better Business Bureau (BBB).
Exceptional Emergency Response
Paul K. shared a positive experience with TLS, citing the company's prompt response during an emergency situation. K. had lost power to his house and couldn't access it, but TLS was able to send someone to assist him. The reviewer was impressed with the technician's skills and the efficient solution provided.
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